Faculty / Staff FAQ

• Why did we change student e-mail services?
• Which students were migrated to the CoyoteMail powered by Google service?
• Does this affect my faculty/staff @csusb.edu e-mail?
• I already have a student email account. Did it get migrated to Google?
• I already have an account on Google - can I use this account for university communications?
• I have a staff email account and although I am (was) enrolled I do not have a separate student account. Will I be given an account on the new CoyoteMail powered by Google service?
• How do these new accounts affect me?
• Where should I direct my students for help?
• My student said they didn't receive my e-mail, what should I do?
• Can I get an @coyote.csusb.edu account?
• Can I still send e-mail to section mailing lists?
• Do I still e-mail my students via Blackboard?
• Can I use Google Apps such as Docs and Sites for my Courses?
• Can I use other e-mail programs, or clients, to access a CoyoteMail account?
• Is Gmail Accessible (508 compliant)?
• Does Gmail meet FERPA guidelines?

Why did we change student e-mail services?

The old Sun Messenger server hardware had reached its end of life and needed to be replaced. After extensive research, Information Resources determined that partnering with Google will provide students with a fast, feature-rich, cost-effective e-mail solution.

Which students were migrated to the CoyoteMail powered by Google service?

All enrolled students and incoming 2010 students have been migrated to the CoyoteMail powered by Google_ service.

Does this affect my faculty/staff @csusb.edu e-mail?

No. The @csusb.edu continues to be the official e-mail account for faculty and staff.

I already have a student email account. Did it get migrated to Google?

Yes. All accounts on the old Student Email server were migrated to new system this includes faculty and staff. However, the @csusb.edu continues to be the official e-mail account for faculty and staff.

To access your new account go to CoyoteMail and login with your Coyote-ID and password.

Note: If you access your CoyoteMail account from an e-mail client and/or mobile device you will need to re-configure your e-mail clients and/or mobile devices to access your new CoyoteMail powered by Google account. For step-by-step instructions please see IMAP Configuration tutorial

I already have an account on Google - can I use this account for university communications?

No, your personal email account should not be used for university related communications. The official email for faculty and staff is the Sun Messenger email.

I have a staff email account and although I am (was) enrolled I do not have a separate student account. Will I be given an account on the new CoyoteMail powered by Google service?

As a student you are eligible to get a new email account on CoyoteMail powered by Google. However, since your primary affiliation with the university is that of an employee, your student email will continue to be your @csusb.edu email.

How do these new accounts affect me?

Most faculty and staff will not be affected by the move to Google. Student e-mail addresses will change to username@coyote.csusb.edu. The migration to the new service will automatically migrate students' mail, and contact information.

Where should I direct my students for help?

Please direct your students to CoyoteMail website for support or to contact the Help Desk at 909-537-7677.

My student said they didn't receive my e-mail, what should I do?

If you send messages to your student's @csusb.edu address the student will receive a copy of the message in their CoyoteMail powered by Google account. Some students choose to forward their messages to a personal e-mail account. If the forwarding information is incorrect for any reason, your student will not receive the message in their personal account and you will not receive a bounce-back or delivery error because it was successfully delivered to their CoyoteMail account. Simply direct your student to CoyoteMail website to retrieve their messages. If the student needs assistance fixing their forwarding settings, direct them to the Help Desk at 909-537-7677.

Can I get an @coyote.csusb.edu account?

Yes. All faculty, staff and retirees may upon request be provided with an account on the new CoyoteMail powered by Google. Please note that CoyoteMail powered by Google is the official e-mail system for students only. The SUN Messenger email continues to the the official e-mail account for faculty and staff. Use of CoyoteMail powered by Google is optional for faculty and staff. To access this account go to CoyoteMail website and login with your Coyote-ID and password. Note the Help Desk will provide limited support for faculty and staff CoyoteMail powered by Google accounts. CoyoteMail accounts for faculty and staff will be available later during the Fall-2010 quarter.

Note: Many faculty and staff had an account on the old student email system and were not aware of it because it was automatically forwarding to their faculty/staff account. This has changed with the move to Google. However, if you wish to start receiving mail sent to your @csusb.edu to your CoyoteMail powered by Gmail you will need to login at CoyoteMail website and follow instructions on Google's Site.

Can I still send e-mail to section mailing lists?

Yes. Section mailing lists will remain the same with the switch to Google.

Do I still e-mail my students via Blackboard?

Yes, if your course uses Blackboard than you will continue to e-mail the students in your class from within Blackboard. More information is available on the Blackboard website

Can I use Google Apps such as Docs and Sites for my Courses?

Blackboard continues to be the official LMS tool for online course content. Use of Google Apps in your coursework is not officially supported. User Services provides support for Gmail and account issues only. For help with Google Apps, contact Google directly by clicking on the Help link at the top right hand corner of the Google App that you are using.

Can I use other e-mail programs, or clients, to access a CoyoteMail account?

Yes. You can access CoyoteMail powered by Google account using POP, IMAP, and mobile e-mail programs. See the IMAP Client Configuration tutorial for step-by-step instructions.

Is Gmail Accessible (508 compliant)?

Google is actively working on 508 compliance cites Gmail as a priority. More information is provided at Google Accessibility Resources site. Users with disabilities have the following options to access their e-mail:

1. Users can view Gmail with basic HTML.
2. Users can view Gmail using free 508 compliant software such as Thunderbird.
3. Users can use Gmail with accessible technologies, which are available in the ATC lab.

Does Gmail meet FERPA guidelines?

Google is contractually and legally responsible to protect information. Google will not share e-mail contents or personal information to outside parties.